Clear Answers
Frequently Asked Questions
Everything you need to know about our consultations, vitamin audits, and how we deliver our dietary services. If your question is not listed below, get in touch directly.
How do I book a consultation and what payment methods do you accept?
You can book directly by phone or through our enquiry form. We provide a transparent fixed quote upfront. Payments are handled via bank transfer or cash on arrival at your appointment.
When can my initial intake review begin after booking?
If you submit your food diary details before 14:00 on a business day, our nutritionist initiates your micronutrient audit the very same day.
What is your cancellation and refund policy?
We offer a 30-day return window on any unactivated consultation package from the date of booking. If you have not yet received your audit report or consultation session, you receive a full refund via bank transfer.
Are your nutritionists fully certified and insured?
Yes. Every client is assigned a named practitioner registered with professional UK nutrition bodies. We maintain comprehensive professional indemnity insurance and adhere strictly to UK dietary standards.
Still have questions?
We answer telephone calls and web enquiries within two business hours on weekdays.
Contact Customer Support